Refund policy

RETURN & REFUND POLICY

Last updated: June 11, 2026

At Soohly we believe in the effectiveness of our products. That's why we offer double protection to all our customers: a 30-day right of withdrawal and our extended 30-day satisfaction guarantee.

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1. RIGHT OF WITHDRAWAL (30 DAYS)

You have 30 calendar days from the date you receive your order to exercise your right of withdrawal, with no need to justify your decision.

To exercise this right, contact us at shop@soohly.com with the following information:
- Your order number
- The reason for the return (optional)
- Your express request to exercise the right of withdrawal

We'll send you the return instructions by email.

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2. SOOHLY SATISFACTION GUARANTEE (30 DAYS)

In addition to your right of withdrawal, we offer a 30-day satisfaction guarantee starting from the date you receive your order.

If after trying Debloat + you don't notice an improvement in your digestive wellness, we'll refund 100% of the amount of your first purchase.

Conditions of the 30-day guarantee:
- Applies only to each customer's first purchase
- To receive the full refund, you must return all products from the order, even those started or finished
- If all products are not returned, no refund will be issued

Procedure:
1. Contact our customer service at shop@soohly.com
2. Provide your order number and the reason for the return
3. We'll send you the complete return instructions
4. Once we receive the products, we'll process the refund

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3. GENERAL RETURN CONDITIONS

- Return shipping costs are the customer's responsibility, except in the case of a defective product or an error on our part.
- We recommend sending your return with a tracked shipping service. Soohly is not responsible for packages lost during return transit.
- Refunds are issued to the same payment method used for the original purchase.
- Refunds are processed within 5 to 14 business days after we receive and verify the returned products.

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4. PRODUCTS NOT ELIGIBLE FOR RETURN

For hygiene and food safety reasons, we do not accept returns of:
- Products whose outer packaging has been tampered with in a way that affects traceability
- Products received more than 30 days ago

This exclusion does not apply in the case of a defective product, a product damaged during shipping, or a product that does not match the description.

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5. DEFECTIVE OR DAMAGED PRODUCT

If you receive a damaged, defective or incorrect product, contact us at shop@soohly.com within 7 days of receipt, including:
- Your order number
- A photo of the product and packaging
- A brief description of the issue

We'll take care of the replacement or refund at no additional cost to you.

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6. ORDERS NOT RECEIVED

If your order shows as delivered but you haven't received it, please:
- Check your mailbox, front door and building entrance
- Ask your neighbors
- Contact the shipping carrier

If after these checks you still can't locate the package, contact us at shop@soohly.com within 14 days of the listed delivery date.

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7. CONTACT

For any questions about returns or refunds:

Email: shop@soohly.com
Support hours: Monday to Friday, 9 AM - 6 PM EST

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Soohly is committed to handling every return request quickly, transparently and respectfully. Your satisfaction is our priority.