Shipping policy

SHIPPING POLICY

Last updated: June 11, 2026

At Soohly, we do our best to ship your order as quickly as possible so you can start feeling that lighter belly you're looking for.

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1. PROCESSING TIME

Orders are processed within 1 to 2 business days after payment is received (Monday to Friday, excluding public holidays).

Orders placed on Saturdays, Sundays or public holidays are processed the following business day.

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2. DELIVERY TIME

Delivery times depend on your location:

Destination | Delivery time | Shipping cost
--- | --- | ---
United States | 3 to 7 business days | FREE
Canada | 5 to 10 business days | FREE
Mexico | 5 to 10 business days | FREE

Delivery times are estimates and may vary depending on the shipping carrier, your location, or unforeseen circumstances (weather conditions, holidays, etc.).

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3. TRACKING YOUR ORDER

Once your order is shipped, you'll receive a confirmation email with a tracking number.

You can track your package directly on the shipping carrier's website.

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4. SHIPPING CARRIERS

We work with reliable shipping carriers to ensure fast and secure delivery:

- USPS
- UPS
- FedEx

The choice of carrier depends on your address and the size of your order.

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5. DELIVERY ADDRESS

Please make sure the shipping address entered at checkout is correct and complete.

Soohly cannot be held responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address.

If your order is returned to us due to a wrong address, additional shipping costs may apply to reship the package.

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6. UNDELIVERED PACKAGES

If your tracking shows your order as delivered but you haven't received it, please:

1. Check your mailbox, front door, and building entrance
2. Ask your neighbors or building manager
3. Contact the shipping carrier directly with your tracking number

If after these checks you still can't locate your package, contact us at shop@soohly.com within 14 days of the listed delivery date. We'll do our best to help you.

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7. DAMAGED OR LOST PACKAGES

If your package arrives damaged or is lost during transit, contact us at shop@soohly.com within 7 days of receipt (or of the listed delivery date), including:

- Your order number
- Photos of the damaged package and product (if applicable)
- A brief description of the issue

We'll take care of the replacement or refund at no additional cost to you.

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8. INTERNATIONAL ORDERS (OUTSIDE US / CANADA / MEXICO)

We currently ship only to the United States, Canada, and Mexico.

If you're located outside these countries and would like to order, please contact us at shop@soohly.com — we may consider special arrangements on a case-by-case basis.

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9. CUSTOMS FEES (CANADA / MEXICO)

For orders shipped to Canada or Mexico, additional customs fees, taxes or import duties may apply upon arrival, depending on your country's regulations.

These fees are the customer's responsibility and are not included in the shipping cost charged at checkout.

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10. CONTACT

For any questions regarding shipping and delivery:

Email: shop@soohly.com
Support hours: Monday to Friday, 9 AM - 6 PM EST

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Your satisfaction is our priority. If you have any concerns about your shipment, don't hesitate to reach out — we're here to help.